CommSoft, a leading provider of BSS/OSS and service activation software, announced today that Hotwire has selected the CommSoft suite of products to better provide Voice, Video and Data services in their area. This solution includes iCommVergence, CommNextion, VTC, CommView, CommForce, Financials, Inventory, and CM/CRM.
CommSoft’s powerful BSS/OSS suite will provide Hotwire with a wide range of tools to help them provide exceptional customer service for their MDU business and offer a single bill for all of their services, including Internet, television, phone and home automation. Provisioning of these multiple services will be automated using CommSoft’s VTC (The Connection) product, which will also be used to audit billing records and eliminate costly errors. Hotwire will employ CommSoft’s Financials to maintain accurate fiscal information. CommSoft’s SelfServe EBPP module of the CommNextion suite will allow Hotwire’s customers to have 24/7 access to their accounts and to pay their bills over the Internet.
“Hotwire needed a BSS/OSS system that could help us accelerate our growth while also reducing our day-to-day operating costs. We needed a system that was proven and powerful, yet flexible enough to adapt to our rapidly changing business needs,” said Fred Hosiasy, Hotwire Communication’s Vice President of Finance. “Above all, we needed a system that would allow us to provide world class service to our customers. We believe that partnering with CommSoft was the best way to meet all of our needs.”
“Hotwire is an aggressive company pushing deeply into highly competitive areas. They have a plan for growth that relies heavily on their ability to bring new services to new markets quickly and efficiently,” said Michael Donnelly, Chief Operating Officer for CommSoft. “CommSoft is proud to have been chosen as the best solution to enable Hotwire to meet their current and future needs.”
Hotwire is the nation’s leading fiber optic telecommunications provider specializing in multi-family communities. They provide advanced fiber optic services to communities in Florida, South Carolina, Maryland, Pennsylvania, New Jersey and New York. Hotwire focuses solely on multi-family living environments, including gated and active adult communities, single-family home developments, condominiums, student dormitories, and military housing. For more information, go towww.gethotwired.com.
CommSoft provides communication service providers with software solutions to conduct their customer care, billing, and provisioning operations accurately and seamlessly. Video, Voice, and Data services can be bundled, activated, and billed with ease. Our BSS/OSS system allows you to provide convergent bills and enjoy more solution depth than any other provider. Our powerful service activation engine integrates with virtually any network device or system. Our CABs, financials, web care, and workforce management solutions complete this offering. Stand-alone or together, our systems help you to provide any telecom service out there. For more information, go to www.commsoft.net.