CommSoft, a leading provider of OSS/BSS and service activation software, announced today that they have released CommBI, a flexible and scalable business intelligence and reporting tool that is integrated with the iCommVergence product, CommSoft’s flagship OSS/BSS solution..
CommBI is a fully integrated solution that enables service providers to have a central facility for storing and viewing information, with the ability to control information visibility with user security groups. CommBI provides an executive dashboard with reporting capabilities for tracking key performance metrics such as customer churn, which services aredriving revenue, and what issues are generating calls to customer service. CommBI is a user-friendly interface giving powerful reporting tools with unparalleled service and support.
“We understand the challenges of today’s communication providers. Finding market information and being able to analyze and make decisions quickly and efficiently will help advance a company’s ability to stay ahead of the curve,” said Jim Jackson, CTO and VP of Development for CommSoft. “CommBI will be the force behind that advancement for our customers. We are very excited to be adding this business intelligence solution to our suite of solutions.”
CommSoft provides communication service providers with software solutions to conduct their customer care, billing, and provisioning operations accurately and seamlessly. Video, Voice, and Data services can be bundled, activated, and billed with ease. Our BSS/OSS system allows you to provide convergent bills and enjoy more solution depth than any other provider. Our powerful service activation engine integrates with virtually any network device or system. Our CABS, financials, web care, and workforce management solutions complete this offering. Stand-alone or together, our systems help you to provide any telecom service out there. For more information, go to www.commsoft.net.
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