CommSoft, a leading provider of BSS/OSS and service activation software, announced today that Peoples Telephone Cooperative has gone live on CommSoft’s suite of products includingiCommVergence, CommNextion, VTC, Financials, and Inventory.
Peoples Telephone Cooperative offers multiple services including Voice, Internet, Wireless, and Alarm. Having the ability to bundle, activate, and bill these services seamlessly and accurately is important to their success. iCommVergence will provide a total view of customer relationships, giving Peoples’ customer service representatives the ability to up-sell new products and services and help drive increased revenues and profits. Using CommNextion, Peoples’ customers will be able to manage and upgrade their services through easy-to-use web portals available 24 hours a day. With the addition of CommSoft’s Financials and Inventory package, Peoples will now have a seamless transaction flow capturing and distributing financial information to cost centers, projects, individual companies, etc., all at the click of a button.
“We were looking to streamline operations while continuing to provide a high quality of service to our customers,” said Lance White, MIS Director of Peoples Telephone Cooperative. “CommSoft is helping us to manage all of this effortlessly.”
“It was a true group effort between the Peoples and CommSoft project teams,” said Missy Frenyea, Professional Services Manager at CommSoft. “The teams worked well together and demonstrated great dedication to the project’s success. We are all very pleased with the results and happy to have Peoples on as one of our newest billing customers.”
Peoples Telephone Cooperative demonstrates value by offering a variety of telecom services to rural communities of northern Texas. They offer superior technology from world-class vendors of proven equipment and deploy them in ways that their customers want. The company offers Local Phone Services/Features, Long Distance, Business Services, Wireless, and Security Services. Their motto is “Because Service Matters” when it comes to anticipating their customers’ needs. For more information, go to www.peoplescom.net.
CommSoft provides communication service providers with software solutions to conduct their customer care, billing, and provisioning operations accurately and seamlessly. Video, Voice, Data, and Wireless services can be bundled, activated, and billed with ease. Our BSS/OSS system allows you to provide convergent bills and enjoy more solution depth than any other provider. Our powerful service activation engine integrates with virtually any network device or system. Our CABS, financials, web care, and workforce management solutions complete this offering. Stand-alone or together, our systems help you to provide any telecom service out there. For more information, go towww.commsoft.net.