CommSoft, a leading provider of BSS/OSS and service activation software, announced that Twin Lakes Telephone Cooperative of Gainesboro, TN has selected iCommVergence to replace the existing CommVergence billing platform they have been using for over ten years.
With iCommVergence, CommSoft’s flagship BSS/OSS solution, Twin Lakes will bundle, market, bill, and manage their service offerings, which include Voice, Video, and Internet. This upgrade will increase the efficiency of Twin Lake’s customer service processes thus enhancing the experience their customers will encounter when calling in.
“We decided to upgrade our billing suite with CommSoft because we are confident their products will continue to meet our company’s needs by allowing us to offer new services,” said Jonathan West, Twin Lakes Telephone Cooperative General Manager and CEO. “It is going to bring more efficiency into our organization and allow us to grow by being able to provide more advanced offerings to our customers.”
“Twin Lakes has been a customer of CommSoft’s for more than 20 years, and we are very happy they’re continuing their partnership with us,” said Larry Davis, CommSoft CEO. “Upgrading their billing suite will allow Twin Lakes to be more creative with offerings for their customer base, while helping them to be more competitive and reduce day-to-day operating expenses. We’re very much looking forward to many more years of growth and change with Twin Lakes.”
About Twin Lakes Telephone Cooperative Corporation
Twin Lakes Telephone Cooperative was founded in 1951 and is dedicated to providing dependable, advanced communications services to the communities it serves at highly competitive rates. Twin Lakes services fifteen exchanges with over 38,000 access lines offering a full range of telephone, Internet, interactive TV, voicemail, ISDN, and DSL services. More information can be found at www.twlakes.coop.
CommSoft’s software solutions give communication service providers the ability to conduct their customer care and billing operations from one fully integrated, convergent system. Our ability to centralize data reduces costs, increases efficiency and enables better service. CommSoft customers benefit from the ability to offer a single bill for all their services including wireless, wire line, cable, and Internet. For more information, go to www.commsoft.net.