CommSoft, a leading provider of BSS/OSS and service activation software, announced today that Matanuska Telephone Association (MTA) has purchased CommBI, CommSoft’s flexible and scalable business intelligence and reporting tool that is integrated with the iCommVergence product, CommSoft’s flagship BSS/OSS solution.
MTA’s employees did not have an easy method to access and analyze data within their customer database as they were manually pulling this information into spreadsheets and reports. With CommBI they now will be able to access any data that is available in their systems and display that information in dashboards that can be shared across the company. They no longer will need to spend hours and days accessing and manipulating data to determine customer trends. Using the CommBI collectors this information will be available on demand.
“All of this information and data was available to us, but we had no way of quickly and efficiently accessing it,” said Dan Monarch, Director of Information Technology at Matanuska Telephone Association. “We were also looking for an easy way to see what products and services our customers were purchasing and where there may be trouble areas. Using CommBI we can now easily gather this important information, target market to our customers, and see where we are having success on an hourly, daily, or monthly basis.”
While CommBI is fully integrated with CommSoft’s billing solutions, it is not limited to these systems. CommBI can be easily integrated with MTA’s other systems, giving them one virtual metadatabase in which they can build dashboards, view trending, and get a total view of their entire business.
“MTA came to us looking for a better way to access and use the historical data in their systems,” said Jim Jackson, CTO and VP of Development for CommSoft. “They knew that just having the information wasn’t enough, and they needed to find a way to not only gather the information, but also use this information to take action. This is the purpose CommBI serves.”
About Matanuska Telephone Association
MTA is an Alaskan communications cooperative founded in 1953 to bring telephone service to the Matanuska Valley. Today, its service area extends across nearly 10,000 square miles – from Eagle River to Clear Air Force Base, just south of Fairbanks. MTA stores are located in Palmer, Eagle River, and Wasilla, Alaska.
MTA delivers some of the most advanced communications products available in the marketplace, including wireless, high-definition IP digital television, high-speed DSL Internet, long-distance, business communication systems, and local service. For more information, go to www.mtasolutions.com.
CommSoft’s software solutions give communication service providers the ability to conduct their customer care and billing operations from one fully integrated, convergent system. Our ability to centralize data reduces costs, increases efficiency and enables better service. CommSoft customers benefit from the ability to offer a single bill for all their services including wireless, wireline, cable, and Internet. For more information, go to www.commsoft.net.