CommSoft, a leading provider of BSS/OSS and service activation software, announced that Twin Lakes Telephone Cooperative (TWI) of Gainesboro, TN has upgraded to iCommVergence from the CommVergence billing platform they have been using for several years. This upgrade will keep Twin Lakes ahead of their competition as a cutting edge player in the technology services arena.
With iCommVergence, CommSoft’s flagship BSS/OSS solution, Twin Lakes will take advantage of new functionality within the most updated version of the BSS/OSS suite. These features will improve their internal processes and user experience. CommSoft training and support staff went on-site with TWI to assist them in activating their priority options immediately. In addition, CommSoft performed an extensive data cleanup so the upgrade would cutover smoothly. Twin Lakes will experience better screen navigational flow, improved task organization, and more options for handling customer service needs as a direct result of the upgrade.
“We decided to upgrade our billing suite with CommSoft because we are confident that their products will keep us ahead of the curve with an edge over our competitors,” said Jonathan West, Twin Lakes’ General Manager and CEO. “It is going to bring more efficiency to our organization and allow us to grow by being able to provide more advanced offerings to our customers.”
“Twin Lakes has been a CommSoft customer for more than 20 years, and we are very happy they’re continuing their partnership with us,” said Larry Davis, CommSoft CEO. “Upgrading their billing suite will allow Twin Lakes to be more creative with offerings for their customer base, while helping them to be more competitive and reduce day-to-day operating expenses. We are truly looking forward to many more years of growth and change with Twin Lakes.”
The new modules and functionality Twin Lakes garnered via this upgrade will assist them in productivity, both in their back end operations and in that of their customers’ user experience with expanded self-care options.
About Twin Lakes
Twin Lakes was founded in 1951 and is dedicated to providing technology based products and services to the communities it serves at highly competitive rates. Twin Lakes has approximately 30,000 access lines offering a full range of telephone, broadband, interactive TV, security, and a wide array of managed technology services. More information can be found at www.twlakes.coop.
CommSoft’s software solutions give communication service providers the ability to conduct their customer care and billing operations from one fully integrated, convergent system. Our ability to centralize data reduces costs, increases efficiency and enables better service. CommSoft customers benefit from the ability to offer a single bill for all their services including wireless, wire line, cable, and Internet. For more information, go to www.commsoft.net