October 10, 2014

Are you looking for ways to enhance your expertise with the CommSoft products you use to run your business? CommSoft’s Professional Services team has got you covered! Starting in August, we began our monthly training webinars presented by CommSoft Subject Matter Experts (SMEs).


To get things started, our Account Managers and Trainers took the liberty of selecting the webinar topics for the remainder of 2014. The schedule is as follows:

August 2014 (completed!)

Bad Debt 101

From write off to treatment codes and recoveries, this base level overview session will give you the kick start you need to make handling delinquent accounts less challenging.

September 2014

Users’ Conference Albany, NY

No Webinar will be offered this month. We’ll be in Albany, NY at the 25th Annual Users Conference for training and networking opportunities. Hope to see you there!

October 2014 – October 14th 2014 (completed!)

Supervisory Tips and Tricks 101

Come find out about the key features that can help supervisory personnel be more effective in their day to day activities.

November 2014 – November 24th 2014 (completed!)

Deposits and Advanced Payments: Unlocking the Mystery

We will shine a light on the sometimes mysterious world of how the iCommV deposit and advanced payment processes work.

December 2014 – December 16th 2014

Table Entry for Beginners

Find out how to effectively manage the service order and inquiry tables to get the most out of iCommV.


Each month, we will send out a webinar invitation containing the date, time and registration information. If you’d like to attend, simply register online through the webinar email. Feel free to forward the invite along to others in your organization. The more, the merrier!

The Professional Services team is comprised of trainers, configuration experts, experienced project managers, and programmers well-versed in our products and in the telecommunications industry. Clients who have utilized CommSoft’s Professional Services find that they can maximize efficiency and output. We hope our new monthly training opportunities will enhance your CommSoft experience by helping you get the most from your products. We look forward to your suggestions for future webinar topics and will use them to build our 2015 webinar calendar. Watch for that to be unveiled in the months ahead!


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