Ellijay Telephone Company to Complete CommSoft’s Full Suite with CommBi
Rensselaer, NY – February 17, 2016 – CommSoft, a leading provider of BSS/OSS and service activation software, announced that Ellijay Telephone Company has selected CommBi to help accelerate and improve decision making and increase operational efficiencies. With the selection of the CommBi module, ETC rounds out its full suite of CommSoft OSS/BSS software offerings. CommBi will use its powerful and intuitive collectors to analyze data from CommSoft’s subscriber management, web self-care, workforce management, provisioning, financials, and marketing modules present actionable information to ETC departments, to help them make better informed decisions.
CommBi is a solution that provides a graphical dashboard with multiple views of KPI’s across business units including customer value, profit optimization, spending, risk management, network monetization, segmentation, retention and most importantly, efficiency. “ETC had been searching for a solution that not only would allow us to analyze the data in our CommSoft OSS/BSS, but also share this information across our departments. With CommBi’s executive dashboard functionality we will be able to do just that”, said Cindy Watkins, ETC Manager of Information Services.
Specifically built for the telecommunications industry – CommBi is easily accessed with a user friendly interface across all areas of the business including operations, sales, marketing, call centers, managers and the controller, in real time…. “No longer will ETC departments need to struggle with getting the information they need in a timely manner. With the CommBi solution each department will be able to create their own “dashboards” specific to the information they want to see….. and in the time-frame they desire”, said Craig Engle, CommSoft Manager of Development.
Ellijay Telephone Company has been a CommSoft customer since 2010 and throughout the years have continued to add CommSoft modules to help them compete in the ever-changing landscape of the CSP industry. CommSoft is proud to be providing the tools that have enabled Ellijay to manage, support and grow their customer base.
About Ellijay Telephone Company
Ellijay Telephone Company is a family owned and operated business, covering areas of northern Georgia. Ellijay provides customers with local and long distance services, cable TV and Internet for home and business. Careful thought and planning has helped Ellijay to become one of the leading independent companies in the nation.
CommSoft is an industry-leading software development organization with end-to-end billing and OSS software suites that can cover a myriad of voice, data, and wireless services from a common platform. This all-encompassing product suite is designed to meet the needs of each department in a company. For more information; call (518) 431-7500 or visit commsoft.net.
CommBi is a trademark of Communications Software Consultants, Inc.
Other trademarks and registered trademarks are the property of their respective owners.
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