This is just in! Our 3rd Quarter webinar topics – Professional Services Webinar Series!
July 19, 2016: 12:00pm – 1:00pm EST
Customer Service Tickets
Loaded down with too many internal emails with customer issues? Why not use Customer Service tickets as an internal ticketing system to make sure actions get taken, emails aren’t lost and customer’s requests get answered! Learn the ropes with James Myers and Paula Robbins.
August 16 2016: 12:00pm – 1:00pm EST
Did you know that iCommVergence has contracts that can be used for any service? Our customers have been using them in creative ways and not just for wireless services. With its easy access, this is your chance to help marketing – when they ask about contracts. Take an hour and sit with Joe Keegan and Paula Robbins to learn how this can boost your customer service!
September 13, 2016: 12:00pm – 1:00pm EST
iCommVergence Efficiency Links
Need quick access to internal forms, documents and websites without leaving the iCommV application? iCommV can handle that! How about websites preloaded into iCommV for quick access or better yet, have those websites automatically appear in the service order? iCommV can handle that too! Learn how to make iCommV your work dashboard and keep all your applications under one roof. Take a look at CSR tools and the Service Order Container features with Paula Robbins, Joe Keegan and James Myers.
Each month, we will send an invite containing webinar date, time and registration information to all of our CommSoft customers. If you’d like to attend, simply register online through the webinar email. Contact us if you have any questions about this training opportunity!
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