Ketchikan Public Utilities to Give Customers the Ability to Manage their Accounts From Any Device with CommSoft
Rensselaer, NY – July 27, 2016 – CommSoft, a leading provider of BSS/OSS and service activation software, announced that Ketchikan Public Utilities in Ketchikan, AK has selected the CommSoft’s Web-Self Care solution – CommNextion2, allowing their customers the ability to manage their accounts 24/7 from any mobile device.
“We needed a solution that would give our customers the ability to not only view and pay their bill, but also allow them to add services and manage their account any time during the day and from any device they are using,” said Victor Esposito, KPU’s Network Operations & Engineering Manager. “With CommNextion2 our customers will now be able to increase their speed of Internet, download a PPV event, or report a trouble ticket all from one place.”
Allowing their customers to completely manage their service will help KPU in its efforts to increase customer satisfaction and gain operational efficiencies. The overflow of calls coming into their call center will greatly decrease with the ability to order services online. Efficiencies in workforce management will also be gained with customers reporting and tracking trouble tickets online.
“Putting the power in the hands of your customer is very important in a time of increased competition. CommNextion2 not only gives the customer the opportunity to have access to their account, but also access to your company and your message.” said Craig Engle, CommSoft’s Manager of Development.
Competition for customers will ultimately take place online as subscribers want to shop, buy, and manage their services through easy-to-use web portals available 24 hours a day. CommNextion2, a web-based customer service framework, goes beyond EBPP and extends the capabilities for web self-care to subscribers online on any device, any time.
About Ketchikan Public Utilities
Ketchikan Public Utilities is a locally owned telecommunications provider, located in Southeast Alaska. Offering fiber optics, Internet, television, business telephone systems, hosted data and wireless services. For more information; call (907)225-1000 or visit kputel.com.
Commsoft is an industry-leading software development organization with end-to-end billing and OSS software suites that can cover a myriad of voice, data, and wireless services from a common platform. This all-encompassing product suite is designed to meet the needs of each department in a company. For more information; call (518) 720-3700 or visit commsoft.net.
CommNextion2 is a trademark of Communications Software Consultants, Inc.
Other trademarks and registered trademarks are the property of their respective owners.
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