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COMMSOFT LAUNCHES NEW INTERFACE ENGINE
Automates provisioning, trouble testing and auditing of service orders
ALBANY, NY - CommSoft, a leading provider of billing software
to midsize communications companies, announced today the general availability
of the CommSoft Interface Engine (CIE). CIE reduces the need for paper
orders and human intervention by automating many of the tasks normally
performed by communication service providers processing their customer
orders.
Using script-driven processes, CIE allows service order and billing systems
to interface with external systems such as switches, voicemail, E911,
LIDB, cable head-ends, Internet databases, etc. Scripts perform data collection,
validation, translation and update functions. These processes automate
the numerous, manual steps involved in many order processing, trouble
testing, and record auditing functions. Automating these functions results
in quicker, more efficient customer service, as well as eliminating manual
data entry errors and line checking.
Additional benefits include:
Automated provisioning
Improved ability to audit databases
Recovery of unbilled charges
Improved data integrity
Improved service & activation time
Reduced human intervention
Reduced custom programming
The CIE user interface is implemented using Windows-style forms and menus
to minimize the user's learning curve. Communication between the script
processor and network elements uses TCP/IP sockets. Status windows monitor
each process, and status reports are available to communicate successful
transactions.
The CIE can be used in conjunction with CommVergenceÔ, CommSoft’s
flagship customer care and billing application, or with similar products
produced by other software providers.
“The CommSoft Interface Engine can make a direct impact on the
operational efficiency and revenue assurance of communication providers,” said
Lee Cuff, CommSoft’s vice president of sales and marketing. “We
are pleased to announce the availability of this powerful tool which enables
our customers to improve their services while reducing their overhead.”
About CommSoft
CommSoft's software solutions give communication service
providers the ability to conduct their customer
care and billing operations from
one
fully integrated, convergent system. Our ability
to centralize data reduces costs, increases efficiency
and enables better
service. CommSoft
customers
benefit from the ability to offer a single bill
for all their services including wireless, wireline,
cable, and ISP. We have over
20 years experience
providing customer care, billing, rating, financial,
cabs, capital credits and provisioning solutions.
For more information, go to www.commsoft.net.
CommSoft and CommVergence are trademarks of CommSoft.
Other trademarks and registered trademarks
are the property of their respective owners. |
