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COMMSOFT LAUNCHES EXPANDED CUSTOMER SUPPORT WEBSITE
ALBANY, NY - CommSoft, a leading provider of billing software
to midsize communications companies, announced today that it has officially
launched its new Customer Support Resource (CSR) Site. The website provides
customers with a new avenue for receiving immediate access to a variety
of support-related information and resources.
One of the most valuable resources available on CommSoft’s CSR
Site is our issue AnswerBook, a searchable database of support issues
and resolutions. The content of the AnswerBook comes from customer reported
issues and from situations detected and resolved by CommSoft’s support
staff. “This functionality provides great value both to our staff
and our customers,” said Bob Kolar, CommSoft’s director of
client services. “It helps our customers by giving them immediate
access to answers - day or night, and it will help us to be more efficient
by automating the first line of support.”
The CSR Site also includes access to complete, up-to-date user documentation
for all of CommSoft’s products in HTML format. This includes release
notes and installation instructions. Customers will also have access to
the status of activities conducted by the Product Planning Committee comprised
of CommSoft customers and CommSoft to drive release content. Additional
information available on the CSR site includes release schedules, program
downloads, and various support, training and contact information.
“The CSR Site, and especially the AnswerBook, are a great way to
get answers to support questions without always having to go through the
process of placing a call or logging the issue on-line,” said Awesome
Customer. “We are confident that these enhanced support channels
will increase the value we receive by making us more knowledgeable and
efficient about software upgrades and about using the new functionality.”
About CommSoft
CommSoft's software solutions give communication service
providers the ability to conduct their
customer care and billing operations from
one
fully integrated, convergent system. Our
ability to centralize data reduces costs, increases
efficiency and enables better
service. CommSoft
customers
benefit from the ability to offer a single
bill for all their services including wireless,
wireline, cable, and ISP. We have over
20 years experience
providing customer care, billing, rating,
financial, cabs, capital credits and provisioning
solutions. For more information, go to www.commsoft.net.
CommSoft and CommVergence are trademarks of CommSoft.
Other trademarks and registered trademarks
are the property of their respective owners. |
