The Next Generation in Web-Based Customer Self-Care

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Competition for customers among service providers will ultimately take place online. Increasingly, small businesses and families want to shop, buy, and manage their services through easy-to-use web portals available 24 hours a day. With communications companies being forced to improve operational efficiencies, it is essential that they extend customer service to the subscriber through the web. Providers must also seek efficiencies in provisioning all those changes customers will request quickly and easily while maintaining service levels.

CommNextion is a web-based customer service framework, that offers control and process management tools to help telecom companies market services in new and efficient ways utilizing the Internet. CommNextion's flexible architecture allows it to integrate with any independent peripheral system including switches, headends, BSS/OSS solutions, etc. The CommNextion framework consists of five customer service focused module

SelfServe
Provides intuitive features allowing subscribers increased flexibility and control over their accounts through the ability to view and pay bills on-line. Subscribers are also able to research calls on their bill with a single click utilizing a reverse-search phone directory.

SelfSelect
Allows subscribers to manage their own accounts and perform various self-care functions over the web such as pricing add-ons, adding features, reporting troubles, tracking orders, and viewing account history.

SelfDirect
Provides powerful call forwarding capabilities via the web and the ability to block or restrict toll numbers. Offers an easy-to-use calendar approach to schedule these activations, de-activations and restrictions of service.

BusinessServe
Easily handles voice mail notification and the ability to listen to recordings via the web anytime and anywhere. Provides for specialized call routing such as sending calls from a single 800 number to a specific branch or store location based on the originating number.

VoiceServe
Offers the ability to provide Interactive Voice Response options to route calls, pay invoices, and access account information.