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PEOPLES TELEPHONE SELECTS COMMSOFT'S INTERFACE ENGINE
ALBANY, NY - CommSoft, a leading provider of billing software
to midsize communications companies, announced today that Peoples Telephone
Cooperative has selected CommSoft's Interface Engine (CIE) for digital
switch provisioning and record auditing. Peoples will use CIE to automate
processes, eliminate redundancies, and recover charges that are not billed
due to discrepancies with the switch.
By automating telephone account activations and feature changes, Peoples
will be able to offer quicker, more efficient customer service that will
also result in quicker revenue recognition. The CIE solution will shrink
overhead costs by reducing the need for switch technicians to manually
activate feature changes. CIE will also find and report unbilled charges
due to discrepancies between the switch and billing resulting in increased
revenue assurance.
"CommSoft's Interface Engine will allow us to reach a level of service
and accuracy that is simply not attainable through manual order processing
and provisioning," said Lance White, Peoples' MIS director. "This
investment will benefit our operation on many levels from reducing revenue
leaks to increasing customer service."
"We are pleased to provide Peoples Telephone with a sophisticated
technology solution that will simplify their operations through process
automation," said Jim Jackson, CommSoft's chief operating officer.
About Peoples Telephone Cooperative, Inc.
Organized in 1952, Peoples Telephone is committed to providing
state-of-the-art telecommunications services to all members including
wireless, broadband, and security services. Peoples Telephone Cooperative
and its subsidiaries, Peoples Communication, Inc., Peoples Wireless
and Peoples Fibercom are located in Quitman, TX. For more information,
go to www.peoplescom.net
About CommSoft
CommSoft's software solutions give communication service
providers the ability to conduct their customer
care and billing operations from
one
fully integrated, convergent system. Our ability
to centralize data reduces costs, increases efficiency
and enables better
service. CommSoft
customers
benefit from the ability to offer a single
bill for all their services including wireless, wireline,
cable, and ISP. We have over
20 years experience
providing customer care, billing, rating, financial,
cabs, capital credits and provisioning solutions.
For more information, go to www.commsoft.net.
CommSoft and CommVergence are trademarks of CommSoft. Other
trademarks and registered trademarks
are the property of their respective owners. |
