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TWIN LAKES IMPLEMENTS COMMSOFT'S COMMVERGENCE 8.0 FOR CONVERGENT CUSTOMER CARE AND BILLING
ALBANY, NY - CommSoft announced today that Twin Lakes Telephone
Cooperative has implemented CommVergence version 8.0 as its convergent
billing and customer care solution. Twin Lakes has also implemented CommSoft's
Carrier Access Billing (CABs) and Financial software.
CommVergence allows Twin Lakes to perform the customer care, third-party
provisioning and billing of its telephone and Internet services from a
single, integrated product. CommVergence will also accommodate wireless,
and or other service offerings that Twin Lakes may choose to offer its
customers in the future. The application eliminates multiple data entry
points and multiple bills while providing immediate service activation
and auditing capabilities.
"CommVergence allows us to be much more responsive and attentive
to our customers by enabling more productive and thorough customer service," said
Robert Dudney, general manager of Twin Lakes Telephone Cooperative. "It
also provides auditing and reconciliation features that translate into
increased revenue assurance capabilities for our company."
About Twin Lakes Telephone Cooperative
Twin Lakes Telephone Cooperative was founded in 1951 and
is dedicated to providing dependable, advanced communications services
to the communities it serves at highly competitive rates. Twin Lakes
services fifteen exchanges with over 38,000 access lines offering
a full range of telephone, Internet, interactive TV, voicemail, ISDN
and DSL services.
About CommSoft
CommSoft's software solutions give communication service
providers the ability to conduct their customer
care and billing operations from
one
fully integrated, convergent system. Our ability
to centralize data reduces costs, increases efficiency
and enables better
service. CommSoft
customers
benefit from the ability to offer a single bill
for all their services including wireless, wireline,
cable, and ISP. We have over
20 years experience
providing customer care, billing, rating, financial,
cabs, capital credits and provisioning solutions.
For more information, go to www.commsoft.net.
CommSoft and CommVergence are trademarks of CommSoft. Other
trademarks and registered trademarks
are the property of their respective owners. |
