President & Chief Executive Officer
With over 30 years of experience in the telecommunications industry, Larry Davis develops and maintains the company vision and direction. Able to recognize business opportunities and recommend possible strategic alliances, Davis plans, develops, and establishes policies and objectives of CommSoft in accordance with board directives and the company charter. Davis directs and coordinates financial programs to provide funding for new or continuing operations in order to maximize return on investments and increase productivity.
Davis helped guide the development of products related to the wireline and wireless marketplaces. He was founder and chairman of Tech Valley Communications, Inc., an Albany-based CLEC.
Davis is an Alumnus of the State University of New York at Albany. His professional experience touches many facets of the telecommunications industry. He has acted as a business consultant and investor in various telecommunication and hi-tech companies.
Chief Technology Officer and Vice President, Development & IT
Jim Jackson oversees and manages the company’s IT department. While still involved with development, his primary focus is on the growth, daily management, and support of the company’s managed care and hosted service offerings.
Jackson’s professional history reflects extensive experience within the telecommunications industry. Jackson co-founded CommSoft along with Larry Davis and helped establish the company as a leading producer of software solutions for the communications marketplace. He was instrumental in co-developing the first generation of products for CommSoft. He acquired extensive hands-on experience while installing the company’s products at numerous client sites in the company’s early years. During his tenure as vice president, Jackson directed development efforts, helped set and attain company directives and goals, and oversaw all facets of company operation.
Jackson holds a B.S. in Physics and Mathematics from the State University of New York at Plattsburgh.
Chief Financial Officer & Vice President, Operations
Michael Donnelly oversees CommSoft’s day-to-day operations. He is in charge of the development and implementation of procedures to meet policies set forth by the Board of Directors. He is also charged with managing CommSoft’s strategic relationships with partners and clients.
Donnelly has more than 20 years of experience in Finance, Operations, Human Resources, and Client Services. At CommSoft he leverages his knowledge of the software industry and his skills in forecasting and planning to guide and execute the objectives of executive level management
Donnelly’s scope of experience includes over ten years with Merck Pharmaceuticals. He was also the Director of Operations Support for APTIS Software, when they managed the CommSoft business.
Donnelly holds a BS in Finance from Siena College in Loudonville, NY. He is also a certified Senior Professional in Human Resources (SPHR®).
Vice President, Sales & Marketing
Rick Bartlett has been with CommSoft since 2007 and is responsible for all new sales in the U.S., Canada, and the Caribbean.
Bartlett has over 12 years of marketing, sales, and management experience, and has been in the telecommunications industry for 8 years. Prior to joining CommSoft, he worked for Time Warner Cable as an Account Executive and Enterprise Rent a Car as a Branch Manager.
Bartlett received his Bachelor’s Degree in Marketing/Management from Siena College in Loudonville, New York.
Manager of Client Services
Robert Kolar oversees and manages CommSoft’s Client Services team. He is responsible for three CommSoft units that impact the customer’s on-going relationship with CommSoft: Quality Assurance, Documentation, and Client Support Services. He also is involved with the legal aspects of CommSoft by assisting in Licensing negotiations with new customers as well as Support and Maintenance for already established customers.
Kolar has more than 15 years of management experience in technical, sales, and service environments. He has brought to CommSoft extensive knowledge of how to build and leverage support groups, use evaluations and training to develop the capabilities of entire teams, and apply reporting and tracking mechanisms to increase productivity and customer satisfactions.
Previously with Rite-Aid Corporation, Tele-Media Corporation, and Cap Gemini Sogeti, Kolar has served as Field Systems Support Supervisor, Sales Manager, and Account Director.
Kolar holds a BA from Duquesne University and a Juris Doctor from Albany Law School.
Kolar has been a Certified Customer Service Specialist since 2002.
Craig Engle manages the programming staff at CommSoft and is responsible for overseeing all new development projects in the product line.
Engle has over 20 years of experience in the technology and telecommunications industries. Prior to CommSoft, Engle spent 4 years as a lead software contractor.
Engle has a BA in Computer Science from the State University of New York at Potsdam.
Product Manager – TC/VTC
Dave Strand manages and oversees CommSoft’s TC/VTC team. As head of the TC/VTC team, Strand is responsible for the implementation and product development of the TC/VTC product. He manages custom application development for telecom systems integration.
Prior to CommSoft, Strand worked for Connexn Technologies/Azure Solutions as Technical Project Manager, Senior Analyst, and Implementation Analyst. Previous to that, he worked as Trainer for Actual Systems of America and as Technical Support for Electronic Data Systems (EDS).
Strand holds a BS in Business Administration with a concentration in Computer Information Systems from Colorado State University.
Manager of Professional Services & Product Management
Melissa Frenyea oversees the Professional Services and product management team. As head of Professional Services, Frenyea is responsible for the value-added professional services offerings including Project Management, Training, Implementation Services, Business Analysis, and Best Practices consultation.
Prior to re-joining CommSoft, Frenyea was the Director of Worldwide Business Operations at Lumension where she was responsible for business operations across their international offices in England, Luxembourg, Hong Kong, and the US. Previous to that, she served as Director of Software Development at VersaTrans Solutions and Director of Research and Development with Flow Management Technologies.
Frenyea graduated summa cum laude with a BS degree in Mathematics and Education from Plattsburgh State University.
Frenyea is a member of the Upstate NY Chapter of the Project Management Institute and the Appalachian Trail Conservancy.
Manager of Product Management
Laura Knussman is responsible for defining and executing CommSoft’s product roadmap and managing all activities to ensure successful product development through the sprint and release processes for all of CommSoft’s product line.
Prior to becoming CommSoft’s Product Manager, Knussman has held various other roles within the organization, including Implementer and Trainer, Business Analyst, Implementation Manager, Manager of QA and Documentation, and Marketing Manager. Before joining CommSoft, Knussman consulted for both IBM and General Electric in their internal training departments. She has also worked in the meeting planning industry at Site Solutions Worldwide.
Knussman graduated with a BA in Communications/Production, cum laude, from the State University of New York at New Paltz.
Knussman is also an avid curler at the Schenectady Curling Club and has served as a member of its board for four years.