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COMMSOFT ANNOUNCES RELEASE OF COMMNEXTION
SUITE OF PRODUCTS
The next generation in web-based customer self-care
and provisioning for telecom companies
ALBANY, NY - March 31, 2006 - CommSoft,
a leading provider of billing and OSS software announced today
that they have released CommNextion, a new suite of enhanced
web solutions to the telecom market. This web based customer
service framework offers control and process management tools
to help telecom companies market services in new and efficient
ways utilizing the Internet. CommNextion’s flexible architecture
allows it to integrate with any independent peripheral system
including switches or BSS/OSS solutions.
CommNextion boosts customer satisfaction levels as well as
increases internal operational efficiencies by providing subscribers
with the ability to shop on-line, select add-on services,
pay bills, report troubles, and view service history. CommNextion
also takes the next step and automates the provisioning of
these services.
“We wanted to provide our customers with the most powerful
next generation tools we could to reduce churn, simplify internal
process, and increase accuracy. We feel CommNextion does just
that.” Said Gary Martini, CommSoft’s VP of Sales and Marketing.
“Also, by offering the ability to pick and choose exactly
what components of this suite are important to them, each
provider can really tailor this solution to compliment their
internal customer service strategy.”
The CommNextion framework consists of five customer service
focused modules. These offerings can be implemented on a standalone
basis, or in tandem, increasing features and accessibility
for their customers. The framework can be implemented with
any switch, billing system or existing PBX, allowing providers
rapid start up and flexibility to implement the entire framework
or just components most desired. Providers can start with
one or two offerings and add capabilities as needed. CommNextion
is also fully integrated with CommSoft’s CommVergence billing
and OSS solution. These powerful modules include:
SelfServe - Provides intuitive features allowing subscribers increased flexibility and control over their accounts. Features include online bill view, toll inquiry with an integrated reverse directory lookup, and bill payment entry.
SelfSelect – Allows subscribers to manage their own accounts
and perform various self-care functions over the web such
as pricing add-ons, adding features, reporting troubles, tracking
orders, and viewing account history.
SelfDirect – Provides powerful call forwarding capabilities
via the web and the ability to block or restrict toll numbers.
Offers an easy-to-use calendar approach to schedule these
activations, de-activations and restrictions of service.
BusinessServe – Easily handles voice mail notification and
the ability to listen to recordings via the web anytime and
anywhere. Provides for specialized call routing such as sending
calls from a single 800 number to a specific branch or store
location based on the originating number.
VoiceServe – Offers the ability to provide Interactive Voice
Response options to route calls, pay invoices, and access
account information.
Some of the benefits service providers can enjoy with use
of this suite are:
- Provide
24/7 Access For Customers Without Additional Staffing
- Speed
Up Customer Payment Cycle
- Increase
Speed and Accuracy with Automated Flow-Through Provisioning
- Reduce
CSR Call Load And Staffing Requirements
- Improve
And Accelerate Customer Service Options
- Eliminate
Statement Preparation, Paper, And Postage by Providing Electronic
Statements
- Increase
Customer Retention Through Ease Of Access To Account Information
and Ability to Make Changes
- Ability
to Up-Sell New Services And Features Automatically
- Simplification
of Infrastructure with this Integrated Intelligent Network
Solution
- Provide
Subscribers with Next Generation Service Options to Increase
Your Company’s Visibility
About CommSoft
CommSoft's software solutions give communication service providers
the ability to conduct their customer care and billing operations
from one fully integrated, convergent system. Our ability
to centralize data reduces costs, increases efficiency and
enables better service. CommSoft customers benefit from the
ability to offer a single bill for all their services including
wireless, wireline, cable, and ISP. We have over 20 years
experience providing customer care, billing, rating, financial,
CABS, capital credits and provisioning solutions. For more
information, go to www.commsoft.net.
CommSoft is a trademark of CommSoft (Communications
Software Consultants). Other trademarks and registered trademarks
are the property of their respective owners.
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