Empire Telephone Implements CommSoft's Solution for Voice, Video, and Data Services

[Laura Knussman]

ALBANY, NY- September 29, 2006-CommSoft, a leading provider of billing and OSS software to midsize communications companies, announced today that Empire Telephone Corporation has successfully implemented the CommSoft suite of products for billing, service activation and web self-care. Empire needed a billing solution that would provide a single bill for all the services they offer, activate those services on demand and provide for 24x7 customer service. The CommSoft suite meets all of these needs.

With the implementation of the powerful Commsoft billing and OSS suite, CommVergence, Empire now offers increased customer service and a single bill for their local, long distance, and Internet services. The provisioning of these multiple services is completely automated utilizing CommSoft’s TC product, increasing operational efficiency and eliminating costly errors as a result. In addition, Empire’s customer base will be able to enjoy the flexibility of 24-hour account access with CommSoft’s web-care solution, CommNextion in November.

“We’ve made a huge investment in our infrastructure so we can provide the highest quality services in our area” says Brian Ketchum Vice President of Empire Telephone. “We needed a suite of systems that could help us to manage all of this… seamlessly and that’s what we now have with the CommSoft products.”

“It was a true group effort between our implementers and Empire’s project team.” Said Al Krumm, Manager of Implementations at CommSoft. “The project ran smoothly and that is a testament to the dedication of the Empire staff. We are all very happy with the results”

About Empire Telephone Corporation
Telephone service started in Prattsburgh, NY through Empire Telephone in 1896. Like a lot of telephone companies, it started with a single line. From there it grew into a corporation. Approaching 2004, Empire Telephone Corporation had nearly 8400 access lines, all 100% digital.. Offering telephony, Internet, DSL and alarm system services, this company continues to grow. For more information, go to www.empiretelephone.com.

About CommSoft
CommSoft's software solutions give communication service providers the ability to conduct their customer care and billing operations from one fully integrated, convergent system. Our ability to centralize data reduces costs, increases efficiency and enables better service. CommSoft customers benefit from the ability to offer a single bill for all their services including wireless, wireline, cable, and ISP. We have over 20 years experience providing customer care, billing, rating, financial, CABS, capital credits and provisioning solutions. For more information, go to www.commsoft.net.