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HORRY TELEPHONE COOPERATIVE CHOOSES
COMMSOFT’S AUTOMATION SOLUTIONS
ALBANY, NY – CommSoft, a leading provider
of activation, billing & OSS software, announced today
that it has signed an agreement with Horry Telephone Cooperative
(HTC) to purchase automation solutions, including CommSoft’s
The Connection? (TC), eSP and eSP Plus products.
The TC provisioning platform will automate the business processes
and activation of HTC’s voice, video and next generation
network elements. As part of the agreement, CommSoft and HTC
will work jointly to tailor CommSoft’s web-based subscriber
self-care system for ordering and provisioning to suit HTC
specific needs.
“The web based interface is key for HTC”, says
Brent Groome, Chief Executive of Customer Operations for HTC.
“With the implementation of fiber to the home and our
home integration initiatives, it is vital for us to be able
to quickly deploy a customer friendly self-provisioning tool
that allows customers to customize their services with HTC.”
All of this will provide HTC with an integrated system of
checks and balances inherent in automating manual processes.
In addition, the eSP products will put the power of self provisioning
in the hands of their growing customer base to increase customer
service efficiency.
“We looked at several different vendor options and
found that CommSoft had the most comprehensive automation
solution out there today. We were impressed with the satisfaction
of their client base and the number of devices that they have
provisioned for those customers” said Sid Blackwelder,
Chief Executive of Information Operations for HTC “Efficiency
is paramount to us and we know that the TC platform will help
us to achieve the high customer service satisfaction levels
we strive for.”
“CommSoft is very excited to provide HTC with a technology
solution that will allow them to gain operational efficiencies
through business process automation both internally and through
self provisioning via the web. We are very pleased to have
the opportunity to work with a progressive service provider
like HTC.” said Gary Scott, Vice President of Sales
and Marketing of CommSoft.
About Horry Telephone Cooperative
HTC, Inc. is the nation's largest telephone cooperative and
the 25th largest telephone company. Founded in 1952, HTC celebrates
over 50 years of service to the community as a local communications
leader. HTC Communications, a wholly owned subsidiary of HTC,
Inc., offers local telephone service in Horry and parts of
Georgetown counties. A full menu of communications services
are available from HTC, Inc. and HTC Communications, including,
local phone service, cable, internet access, cable modems,
DSL, long distance, and digital wireless service. For more
information, go to www.htcinc.net.
About CommSoft
CommSoft's software solutions give communication service providers
the ability to conduct their customer care and billing operations
from one fully integrated, convergent system. Our ability
to centralize data reduces costs, increases efficiency, and
enables better service. CommSoft customers benefit from the
ability to offer a single bill for all their services including
wireless, wireline, cable, and ISP. We have over 20 years
experience providing activation, business process automation,
customer care, billing, rating, financial, CABS, capital credits,
and provisioning solutions. For more information, go to www.commsoft.net.
CommSoft and The Connection are trademarks
of CommSoft (Communications Software Consultants). Other trademarks
and registered trademarks are the property of their respective
owners.
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