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CommView
REAL-TIME CUSTOMER MANAGEMENT AND METRICS
Quick customer service is essential in today's fast-paced environment. Customers expect you to know who they are and what they need in seconds. This caller ID enabled CSR dashboard will quickly present reps with the most pertinent customer and company information in a flash.
Customer Service View
The key to customer service is to give complete, up to the minute information in an instant. To do this, you need all of the pertinent information in one place. The CSR View is this place. This information is cross-departmental and can include customer service, payment, and trouble ticket information, all from easy to use View. To take action, personnel can immediately launch various BSS/OSS applications as needed right from the View. Optional Caller ID enabled capability can automate the process of customer identification at call-in.
Not only will CSRs have access to each customer’s latest A/R information, but they will also be able to take customer payments right from the View. With CommSoft’s CommView dashboard, reps can handle more customer calls in quicker time.
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