Being able to gain key metrics and KPIs from your customer and service data is the next step in the data mining process. CommBI empowers users to generate their own graphical reports in the form of dashboards, chart layouts, and filters, with powerful drill-down capabilities. What’s more, CommBI is not only integrated to iCommVergence, but it can also work with your other key systems.

This inventive business intelligence and reporting tool will expand the analytical zones of your decision-makers so they can:

  • Discover historical trends
  • Compare and forecast data from different departments
  • Drill down from charts and summarized lists into raw tabular form for deeper analysis

Download CommBI Material

**NEW OFFERING: CommBi Bundles – Integrated Business Intelligence Bundles

  • Financials & Inventory – Understand the information stored in your CommForce Financials & Inventory module with CommBi.
  • Bad Debt & Recovery – Once a debt cannot be recovered it is written off – recover this debt, track and analyze this process with CommBi.
  • CommForce – Analyze your CommForce orders from several aspects with CommBi.
  • CABS – Use CommBI to take snapshots of your CABS data on a monthly and yearly view. Access to your data within a few clicks. Use one of the several dashboards are available or pull the data directly into Excel. All reports listed are available by company.

Download CommBi Bundles Material

**NEW: CommBI Voice – The Assistant You Need

We make the voice assistant work for business. We connect your data and apps with Alexa and Google Assistant to make your information available by voice– anywhere, anytime.

  • Finance Operating revenue and expenses, accounts payable, pay per employee
  • Sales Revenue generating units, sales targets and transactions, service installations, commissions awarded, employee recognition
  • Marketing Active promotion details, churn  briefings with service disconnect details, disconnect reasons
  • Service Desk Activity touch points, reasons for interactions, trouble tickets, most prevalent service types, repeat ticket types

Hey Alexa – CommBI

Back to top