If your dispatchers had an integrated view of all resources, existing call statuses, and a real-time window into the daily operations of your business, they would have the means to deliver superior service to your customers in every encounter.
CommForce provides several advantages to dispatch and service technicians to improve customer service through remote access and providing a complete view of all available support technicians. Specifically, management or dispatch can optimize routes and reduce travel time with automated geo-mapping. They can also track technician status and progress with GPS.
Other key advantages include:
- Increased workforce operational efficiencies
- Full remote technician access
- Real-time, flexible, customer scheduling
- Optimizing travel routes for fuel efficiency
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