Getting timely information across to your customer service agents is half the battle. However, the information needs to be accurate and comprehensive. After all, customers expect you to know who they are and what they need in a matter of seconds.
CommView offers customer service representatives with a caller ID-enabled CSR dashboard with the most pertinent customer and company information in a flash. This information is cross-departmental and can include customer service, payment, and trouble ticket information, all available from a user-friendly interface.
Your key CSR personnel will have ability to launch BSS/OSS applications as needed and see:
- Critical account alerts
- Immediate action items that deserve attention
- Real-time customer management metrics
- The needs of their customers pop up on clear caller ID screens
Download CommView Material