Making sure that our clients’ needs are met is CommSoft’s number one priority. We understand that the support experience is often the sole determining factor between a valued software provider and an alternative. That’s why we have spent two decades creating and constantly refining one of the most comprehensive billing and OSS support programs available.
- Quality Assurance—by adhering to a strict software development lifecycle methodology and enforcing stringent coding standards, the quality assurance unit assures the reliability, and integrity of our software and documentation.
- Product Support—our client support team is staffed with product experts and a specialized technical staff that is trained and certified in providing assistance where and when you need it.
- Consulting Services—the consulting services team is available to help with a number of items, including calculating your return on investment, as well as provide specific product enhancements, configurations, and customizations.
- Account Managers—assigned to each account who report directly to the COO.
- Documentation and Technical Writing Services—creation of all master documentation in addition to bi-annual release notes that accompany each release.