Making sure that our clients’ needs are met is CommSoft’s number one priority. We understand that the support experience is often the sole determining factor between a valued software provider and an alternative. That’s why we have spent two decades creating and constantly refining one of the most comprehensive billing and OSS support programs available.
Quality Assurance—by adhering to a strict software development lifecycle methodology and enforcing stringent coding standards, the quality assurance unit assures the reliability, and integrity of our software and documentation.
Product Support—our client support team is staffed with product experts and a specialized technical staff that is trained and certified in providing assistance where and when you need it.
Consulting Services—the consulting services team is available to help with a number of items, including calculating your return on investment, as well as provide specific product enhancements, configurations, and customizations.
Account Managers—assigned to each account who report directly to the COO.
Documentation and Technical Writing Services—creation of all master documentation in addition to bi-annual release notes that accompany each release.