We’re here to help you succeed.
Making sure that our clients’ needs are met is CommSoft’s number one priority. We understand that the support experience is often the sole determining factor between a valued software provider and an alternative. That’s why we have spent two decades creating and constantly refining one of the most comprehensive billing and OSS support programs available.
What is Customer Success?
The Customer Success Team is comprised of your Account Managers, Subject Matter Experts, Managed Services Analysts and Customer Service Specialists. Our main goal is to ensure our customers are getting the maximum value from our solutions.
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Level 1 Product Support
They are your first line of defense…always at the ready to help you with any query you may have. They will handle the intake, research, resolution and escalation of your product questions and issues.
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Customer Success Champions
These savvy, talented resources are your product experts. They know the ins and outs of our products and are always ready to assist.
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Account Management
These guys are pretty great at getting you exactly what you need, when you need it. They are also your advocates within CommSoft, your voice. We are always listening.