Latest News
Latest News
Minnetonka, MN – July 28, 2026 – 7Sigma Systems today announced its partnership with CommSoft to support internet service providers (ISPs) by unifying network operations with customer and service management, giving providers a complete operational view from service order to outage resolution.
Through the partnership, 7Sigma’s network intelligence platform, NOC360, will integrate with CommSoft’s communications operations platform to provide data about outages and other events in customers’ networks. In turn, CommSoft will deliver subscriber and trouble ticket information to help power NOC360’s intelligence and insights. This sharing of key data between both applications allows mutual customers to get context for events and maintain awareness of issues faced by their subscribers.
“We know that tool and data sprawl is a major pain point for ISPs,” said Ryan Larson, Director of Customer Operational Experience at 7Sigma. “By sharing information between NOC360 and CommSoft’s communications operations platform, we provide customers with the insights they need to identify and resolve issues quickly without jumping back and forth between several applications.”
The partnership between 7Sigma and CommSoft was driven by mutual customers seeking tighter integration between network operations and business operations, enabling ISPs to streamline workflows, improve visibility, and operate more efficiently. “Both 7Sigma and CommSoft’s applications are critical to our everyday operations,” said Toby Hermel, Director of Advanced Technologies at Nuvera. “We’re excited that both companies are teaming up and aligning their tools’ features and functions, which will help us deliver an even better service to our customers, faster and with more precision.
Building on their partnership, 7Sigma and CommSoft will continue exploring new integration opportunities that further unify their platforms and deliver an even more seamless experience for mutual customers. "Our customers have been asking for a tighter integration between network intelligence and business operations, and this partnership delivers exactly that," said David Strand, Vice President of Customer Success at CommSoft. "By bringing together 7Sigma's powerful network visualization capabilities with CommSoft's operational platform, providers gain a complete picture of both their network and their customers. That means better decisions, greater operational efficiency, higher network uptime, and ultimately a better experience for subscribers. We're excited about what's possible today—and even more excited about where this partnership is headed."
About 7Sigma
7Sigma Systems, Inc. provides software and solutions to help internet service providers (ISPs) generate revenue, reduce operating costs, reduce risk, and maintain subscriber satisfaction. With over 25 years of industry experience, the company has extensive knowledge of providers' inner workings, enabling it to deliver exceptional services to more than 350 customers. These include 7Sigma's NOC360 software, which provides comprehensive insights into ISPs' network issues, capacity, and revenue opportunities. Seamlessly integrating with any Business and Operations Support System (BSS/OSS), NOC360 empowers ISPs to quickly resolve network issues and pinpoint top priorities on one centralized platform. To learn more, visit 7sigma.com.
About CommSoft
CommSoft is a leading provider of integrated communications operations software and managed services for broadband, telecommunications, and utility providers throughout North America. For more than 40 years, CommSoft has helped service providers streamline operations through a comprehensive platform that unifies customer care, billing, provisioning, service activation, workforce management, business intelligence, customer engagement, and managed services. CommSoft delivers the technology, expertise, and long-term partnership providers need to grow, innovate, and deliver exceptional customer experiences. To learn more, visit www.commsoft.net.
CommSoft, a leading provider of innovative OSS/BSS solutions for telecom providers, proudly announces that Ragland Telephone and Internet, based in Alabama, has successfully gone live on the CommSoft Core BSS Suite and CABS solution as of January 5, 2026.
CommSoft’s implementation methodology is built around a right-sized deployment approach, ensuring each solution is aligned to a provider’s current size, transaction volumes, and operational maturity, whether processes are well established or still evolving. By tailoring configuration depth, implementation scope, and delivery timelines, CommSoft enables providers to control costs and accelerate time to market without sacrificing long-term flexibility. The Ragland implementation exemplifies this approach: a streamlined deployment designed for lower initial volume and complexity, while remaining fully future-proof and capable of scaling seamlessly as service offerings expand and subscriber growth accelerates.
With the retirement of their legacy billing platform scheduled ahead of the first billing cycle of 2026, the Ragland team required a rapid transition that balanced urgency with reliability. CommSoft delivered a secure, fully hosted deployment built on high-availability infrastructure and industry-compliant best practices, right-sized to meet Ragland’s immediate operational needs while preserving the flexibility to grow. Most importantly, the accelerated timeline never came at the expense of Ragland’s long-standing commitment to its customers, ensuring continuity, accuracy, and trust throughout the transition.
“We were under a time crunch and needed to get our bills out without any hiccups,” said Tim Ford, General Manager at Ragland Telephone and Internet. “The CommSoft team really knows their stuff and helped us hit the ground running. We kicked off at the end of September and were live just after New Year’s, on time and trained up.”
Throughout the project, CommSoft’s implementation team worked closely with Ragland to ensure a seamless transition. While the immediate focus was on service continuity and accurate billing, both teams identified several post-launch opportunities to improve operational efficiency, including eliminating manual workflows and reducing swivel-chair processes.
“It was important to the Ragland team to maintain access to historical customer data from their outgoing system,” noted Nick Zeitvogel, Vice President of Professional Services at CommSoft. “We developed a fast and cost-effective data conversion approach and, by deploying them on our hosted cloud platform, helped them avoid the burden of on-prem technical debt while accelerating their time to production.”
As a provider deeply embedded in their local community, Ragland’s future plans include leveraging CommSoft’s platform to enhance customer service and streamline internal operations. With managed services, cloud-based scalability, and end-to-end OSS/BSS capabilities, CommSoft is positioned to support Ragland’s continued growth and long-term success.
For more information about CommSoft’s OSS/BSS Solutions and Services please click here.
About CommSoft
CommSoft delivers future-ready, integration-friendly OSS/BSS software and services tailored to meet the evolving needs of Communications Service Providers (CSPs). From intelligent network modeling to subscriber billing and workforce management, we help providers scale smartly, serve efficiently, and innovate confidently. Backed by four decades of telecom experience and cloud-native architecture, CommSoft is a strategic partner—not just a vendor. For more information visit www.commsoft.net
About Ragland Telephone and Internet
The Ragland Telephone & Internet Company in Alabama has served the local community for decades, with historical roots tied to the rural development of the area near the Coosa River, including industrial growth in mining and manufacturing. The company provides essential landline and internet services (with speeds up to 100 Mbps) to the Ragland/Wattsville area. For more information visit https://raglandtel.net.
July 28th 2026
Partner Press Release
7Sigma Partners with CommSoft to Streamline Customer Operations
Partnership facilitates integrations between 7Sigma’s NOC360 platform and CommSoft’s Integrated Communications Operations Platform to unify network, service, and customer operations for mutual customers.
February 9th 2026
CommSoft Delivers Right-Sized OSS/BSS Deployment Built for Growth at Ragland Telephone and Internet
Past Press Releases and News
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Partner Press Release
Atlas Digital Group and CommSoft Announce Partnership to Supercharge Broadband Customer Acquisition and Operations
J. Schelstrate
CRO of Atlas Digital Group.
ST. LOUIS, June 10, 2025 — Atlas Digital Group, the leading eCommerce and omnichannel commerce company for the broadband industry, and CommSoft, a trusted provider of billing, provisioning, and OSS software solutions for telecommunications providers, today announced a new partnership. Together, the two companies are delivering a seamless, end-to-end solution that enhances customer acquisition, accelerates service activation and improves operational efficiency for broadband operators. To read more: https://www.atlasdigitalgroup.com/resources/atlas-digital-group-and-commsoft-announce-partnership-to-supercharge-broadband-customer-acquisition-and-operations
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Accelerating Fiber Network Expansion: How AI and GIS Turn Maps into Business Intelligence
By Randall René
Industry Solutions Director for Telecommunications at Esri
If you’re in the telecommunications industry, you know that expanding fiber networks is a fundamental requirement for delivering fast and reliable internet to underserved areas. But, let’s be candid for a moment, it’s not exactly an easy task. To do so in today’s marketplace requires a ton of planning, competitive bidding, and a need to execute these projects while digging through a ton of data and making decisions on the fly. Adding to the workload are legacy workflows and business systems that hinder a team’s capability and delay buildouts. Thankfully, the capabilities of today’s technologies allow organizations to deliver truly impactful digital transformation by delivering streamlined workflows and simplified understanding via intuitive tools. Read the rest of the article.
More aboutEsri and Telecommunications
More aboutCommSoft’s Partnership with Esritem description
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CommSoft, an innovative provider of telecom focused solutions and services, is pleased to announce the appointment of Bill Griffin as Chief Business Development Officer. This news comes as they also expand their overall strategy to include AI driven data intelligence, targeted managed services and point solutions.
Bill is responsible for all revenue-generation strategies and execution. His duties include overseeing the sales, marketing, and partner channel teams to drive increased value to new and existing clients. He reports to CEO Larry Davis.
"Bill brings over two decades of leading successful business development teams in the telecom and billing industries. His unconventional approach to working with staff, clients, and partners creates long-term and mutually beneficial relationships for all parties. We are incredibly pleased he has joined our team," said CommSoft founder and CEO Larry Davis.
CommSoft is also delighted to announce that David Strand has been promoted to the VP of Customer Success.
“David’s technical expertise and years of client focus made him the perfect choice for this role” said Michael Donnelly, CommSoft COO. “Bill and David bring a fresh approach to ensuring CommSoft’s revenue and customer relationship goals are built for success.”
"I'm excited to join the CommSoft team to accelerate growth," said Bill Griffin, CBDO. "I’ve worked with CommSoft as a BSS (Business Support System) system integrator and have always been impressed with their industry knowledge and customer-employee focus.”
As part of this shift, CommSoft has expanded partner channels, created a menu of targeted managed services, and recently launched the company’s ROI Network Modeling Tool, COMPASS.AI.
“The Rural telecom provider market has new entrants as well as very established companies. The established providers tend to have long term relationships and investment with their BSS vendors. In the end, the carriers want actionable visibility and profitable agility across their support system stack. Our new managed services and point solutions provide both,” said Griffin. “These solutions are offered as part of the overall multi-service CommSoft suite or can be integrated with other BSS/OSS systems providing best of breed options.”
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CommSoft, an innovative provider of telecom focused solutions and services, is pleased to announce a strategic partnership with CostQuest Associates to utilize their Broadband Serviceable Location Fabric dataset, the national standard for federal programs as an extension of the COMPASS.AI BEAD Decision Support tool.
Leveraging the power of CostQuest’s industry leading geospatial data sets along with next generation AI algorithms, CommSoft has created a holistic modeling solution, that creates derivative results to accelerate network expansion decisions.
CommSoft’s COMPASS.AI can be used for any network expansion analysis, though the initial focus is on providing in-depth information to support the BEAD bidding process. With intuitive data filtering options and robust graphical visualizations, COMPASS.AI streamlines opportunity analysis while driving precise cost planning. Extensive volumes of data elements required for informed decision making are seamlessly transformed into clear, actionable insights.
“We are excited to move forward with CostQuest, merging their top-tier data with our telcom-focused AI which redefines Fiber Network modeling” said Dave Geoghegan, CommSoft CTO. “This partnership enables smaller and regional providers to compete with industry giants. We’re excited to play a strategic role in the transformation of Rural connectivity.”
“The BroadbandFabric data will be a great addition to CommSoft’s COMPASS.AI platform by equipping it with CostQuest’s BroadbandFabric Network Plan data suite, which includes Fabric locations, cost modeling, service availability, competitive landscape, build complexity scoring, and demographics. Data providers can use this rich data within the COMPASS.AI platform to inform their broadband planning initiatives,” said Mike Wilson, CostQuest’s CRO. “We’re looking forward to our partnership with CommSoft, and working towards the goal of making the BroadbandFabric data – which aligns with the FCC’s Broadband Data Collection, NTIA’s BEAD, and other federal granting programs - accessible to all parties to support closing the digital divide in U.S.”
CommSoft is dedicated to making this technology widely available to CSPs and encourages interested parties to explore how this solution powered by AI can benefit their operations. To find out more about COMPASS.AI and to sign up for an upcoming webinar, please click here.
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CommSoft, an innovative provider of telecom focused solutions and services, has announced a unique offering to aid in the quest to expand broadband access across rural America. Leveraging the power of next generation AI, Commsoft has created an innovative and holistic decision support solution that aggregates thousands of data points to provide tailored TCO and NPV’s as telecom providers evaluate network expansion options.
With the recent allocation of $42 billion by Congress under the American Infrastructure Act, the mission is clear: Ensure every American, regardless of their location, has access to the digital world. Although unprecedented, this program is considered as a double-edged opportunity for Communication Service Providers (CSPs) as it comes with lucrative incentives along with several provisions and new competitive threats to consider.
CommSoft’s COMPASS.AI provides an accelerated decision-making framework for smaller carriers to compete against the resources of larger providers. COMPASS.AI can be used for any network expansion but the initial focus is on providing tailored results for the BEAD bidding process.
Bidding on BEAD service areas (defined at the state level) can be challenging given unique geographic and infrastructure limitations. COMPASS.AI is a pre-populated tool with ready-made network layouts that are then adapted to the geographic and business objectives of the bidder.
COMPASS.AI provides this functionality by aggregating numerous data inputs with advanced AI algorithms to identify and prioritize the most promising build-out opportunities. CommSoft then provides a collaborative, iterative effort to assure that industry, local, historical, and bid requirement information is taken into consideration.
Larry Davis, CommSoft’s CEO, emphasizes the company's commitment to supporting smaller providers. "Our goal is to level the playing field for small CSPs who have been our partners for over 40 years. We believe in a competitive landscape where existing and new entrants can contribute to internet access nationwide. COMPASS.AI is a step towards ensuring that everyone has a fair chance at securing public or private funding and expanding their services," Davis said.
“Rural providers face a difficult challenge of navigating through a sea of complex data to make strategic decisions, which is where COMPASS.AI comes in” said Dave Geoghegan, CommSoft’s CTO. “COMPASS.AI analyzes massive amounts of applied data, transforming it into clear, actionable insights. With BEAD bid decisions eminent, the ability to make rapid and informed choices is more crucial now than ever”.
Commsoft is dedicated to making this technology widely available to CSPs and encourages interested parties to explore how this solution powered by AI can benefit their operations.
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CommSoft, a leading provider of telecom focused solutions and services, is excited to announce new innovative offerings created to address emerging opportunities and challenges of rural telecom providers. With federal programs calling for the expansion of connectivity, as well as the need to do more with less, CommSoft has augmented their tried-and-true applications with new point solutions and a focus on outcome based managed services. Commsoft is revolutionizing back-office operations while recognizing the diverse needs within the telecom sector.
“Providers face the challenge of ensuring a strong focus on their customers while remaining nimble with less resources.” said Larry Davis, CEO. “Our strategy and offerings have been developed to lighten their load by combining cutting-edge solutions with our deep industry knowledge. These changes will not only benefit our existing clients, but any CSP looking to compete in our dynamic industry.”
Adding to the challenge of “doing more with less” are the new opportunities presented by programs such as BEAD. There are tremendous incentives that come along with these programs, but they also increase competition from large-scale providers and new market entrants.
To help providers make informed decisions about how (and if) they should go after these funding opportunities, CommSoft has embraced the use of next generation AI to create point solutions such as its network decision support tool, COMPASS.AI. This unique solution allows a provider to create multi-scenario models, total ROI and long term NPV for network expansions. This tool provides a competitive advantage in the bidding process by increasing the speed and accuracy of making network planning decisions.
CommSoft has always been a service organization focused on customer success from customer support to IT infrastructure management to managed care. The new suite of functional and outcome-based services in the areas of back-office procedures, service activation processes, and carrier access billing will allow providers to focus on their business goals, not their operations. The goal is to level the playing field for existing and new providers while helping them grow.
“There is no EASY button when it comes to telecom operations. Our expanded offerings address both the needs of a start-up with cost-effective, turnkey solutions, and experienced providers that require agile plug-and-play solutions that fit into their IT stack. We can meet the challenges of both ends of the spectrum.”
In addition to these new services and solutions, CommSoft is unveiling a new aesthetic which includes a redesigned website and logo. This fresh look ties CommSoft’s 40+ years of tradition and loyalty to the market they serve to the innovations and excitement of the future.
“We have always believed our customers are our partners. Collaboration, strong communications, and innovative solutions are the keys to ensuring customer success. New customer or existing customer, we’re in this together,” said Davis.