Tribal Broadband Expansion Reference Center

We Know Telecom. We love sharing this knowledge to help organizations reach their goals and realize their vision. To start, you’ll find handy reference guides and articles here about everything from systems that enable you to provide excellent customer service, to understanding strategies for creating operational simplicity, to helping your community understand the services you are expanding to offer!

Broadband Basics eBook Catalog

The Business-Wide Benefits of Business Support Systems (BSS) for Successful Broadband Expansion

Find out the far-reaching impact of BSS solutions on your business operations, customer satisfaction and sustainable ROI in this eBook by our team of industry experts.

BSS is the heart of your business. But what do these systems do? How do they benefit your teams and your customers? In this eBook we'll take a closer look at:

  • What is a Business Support System (BSS)?

  • BSS Key Features

  • Business-Wide Benefits of BSS

Meet Our Team!

  • Hannah Bowser

    PRODUCT MANAGER AND CUSTOMER SUCCESS CHAMPION

    Work Life: Hannah has worked in Telecom for over 25 years which includes being team member and manager for a rural Arizona communications provider.

    Home Life: Hannah was born and raised in southern Arizona and loves the outdoors. This includes being an avid bird watcher (she has found XX out of XX birds on her wish list) and soccer player. Her family is most important to her.

  • Missy Frenyea

    PARTNER RELATIONSHIP MANAGER AND BUSINESS OPERATIONS EXPERT

    Work Life: Missy has over 25 years of Telecom experience developing, implementing and supporting B/OSS solutions and services for rural CSP's.

    Home Life: Missy is equally happy in the cool mountains of the east coast and the warm desert of the west so she splits her time between Arizona and Upstate New York. And she loves to hike in either climate! She is also a sports enthusiast. College, Pro, Football, Baseball....doesn't matter! And she has a special place in her heart for the Army football team as her wife Lori works with the team members at West Point Academy.

  • Joe Keegan

    ACCOUNT MANAGER AND CUSTOMER SUCCESS CHAMPION

    Work Life: Joe has worked at CommSoft for more than 20 years and has helped rural CSP's as a trainer and account manager learn about our solutions, how to optimize their operations, and can answer just about any questions about B/OSS there is!

    Home Life: Joe has been the Mayor of the wonderful rural NY town he lives in, Castleton-on-Hudson on and off for XX years. He has played a large role in making his community the best it can be. He is an amazing home cook and is known area wide for his cheesecake. He and his husband Mark enjoy rennovating their historic home and raising their son.